It can be fairly said, I believe, that most airports have reduced anything resemblling customer service to the lowest possible denominator. From the guard at the curb frowning at you if you take too long to unload your luggage or say good bye to your loved ones, to the check-in person who looks at [...]
Over the years, we have all seen stories about people who make even the most menial jobs into something special by adding a bit of flare and fun to their everyday approach.
There are plenty examples of the police officer who directs traffic while doing dance steps and using rhythmic arm signals and a big smile. [...]
The reason that I was not at the Peace Bridge opening in Calgary today, was because I am on vacation in Mexico. Both of these have been much maligned lately by media types during the past while, who cannot see anything but darkness. Of course, there are always people who will jump on [...]
Some of us remember hearing the famous words “Houston, we have a problem” . We also remember that with innovation and courage, Apollo 13 did land successfully and there was a positive outcome.
Yesterday in Toronto, I bought something marked “$100.00 Off” but when I paid, the tax was $60.00. More than half of what the [...]
It has occured to me that the reason that books and newspapers will last forever is because they do not need a password to read them. Whether you have a laptop, an I-Pad or a Blackberry, you will regularly be faced with the dreaded password messages “Wrong Password, Please Try Again’ or worse, “Your [...]
There is nothing that I love more than this season of the year. I am already a man who likes to shop, so Christmas gives me a real excuse to do what I already like to do. No gift cards from me my friends, no sirree, you get the full meal deal, personally [...]
It is hard to be grumpy on a beautiful, crisp winter day with the sun shining and a blue Calgary sky above. You will notice that there is hardly any snow on the ground and the streets are mostly bare and dry. So what is making me grumpy today.
This year, Calgary has passed [...]
When my children were at a certain age, I got up at some unGodly hour to register them for sailing lessons at the Glenmore Resevoir. This is in Calgary, so essentially I was signing them up to learn to sail on the bald headed prairie and on a cold, dark morning I could only [...]
When my oldest daughter was very young, five or six, we took her to the dentist. After the nurse put her into the chair she waited for several minutes before the dentist came to see her. In fact, after about ten minutes she shouted out “What the heck is going on here?” [...]
In a recent column in “Calgary Business Magazine” a Professor from the Univeristy of Calgary went after our new Mayor and Council for not being careful enough with the money they spend. The following is my response to his comments which I believe are really about not investing in the future of [...]
